60-Day Satisfaction Guarantee
Returns & More
Cancellation Policy
We do our best to get our chairs to our customers as soon as possible, which means we get started on orders as soon as they come through. Therefore, we can only accept cancellations of in-stock products within an hour of the order being placed. Cancellations made after an hour of purchase will be subject to a restocking fee. Pre-orders can be canceled any time prior to fulfillment; any cancellations made after your chair has shipped will be subject to a restocking fee.
Return Policy
We take pride in our products, which is why every purchase made on our website comes with a 60-day Guarantee (unless otherwise noted at the time of purchase).
Due to the unique functionality of our patented Sit in Motion® Technology, we ask that you keep and use your chair for a minimum of 10 days. This will allow your body to properly adjust to your all33 chair. We recommend that you keep the box your chair comes in until you are certain you are happy with it, as we cannot accept returns without the original box or one of appropriate size.
If you are unsure whether you are experiencing all of the benefits that your all33 chair has to offer, you can contact one of our customer care representatives who will walk you through all of the features, benefits, and adjustments. Contact us via phone at (855) 223-6010 or email support@all33.com
Conditions of Return
- You must notify us of your intention to make a return within 60 calendar days of the purchase date on the original order. Photos of the product must accompany every request for a return. Once you receive approval from our team to make the return, you have 10 business days to ship the product back.
- Returns are subject to a $99 restocking fee ($199 for noncontiguous states, territories, and Canada). If you do not have the original box your chair was shipped in, you will be responsible for all return shipping costs.
- An additional service fee and/or parts replacement fee may be applied for any product that is missing components or has been modified in any way. Such fees and charges will vary based upon the actual material and labor costs necessary to return the product to its original factory condition.
- We can only accept returns for chairs purchased directly on all33.com.
Process for Return
- Contact all33 via phone (855) 223-6010 or email: support@all33.com
- Send us pictures of the chair you’d like to return.
- Once your chair’s return eligibility is determined, you will receive authorization and a shipping label from a Customer Support representative to ship the chair back to us.
- Once we receive your return, we will inspect the returned item(s) to ensure that nothing is missing and/or damaged.
- The purchase amount will be credited to the billing account on the order, minus any applicable service or replacement fees.
Exchange Policy
If you’d like to exchange your all33 chair for another, you must request an exchange within two weeks of your original purchase. We cover initial delivery fees, however, all exchanges are subject to a $150 charge to cover shipping and restocking costs.
