We take pride in our products, which is why every purchase made on our website comes with a 60-day Money Back Guarantee (unless otherwise noted at the time of purchase).

Due to the unique functionality of our patented Sit in Motion® Technology, we ask that you keep and use your chair for a minimum of 10 days. This will allow your body to properly adjust to your all33 chair. We recommend that you keep the box your chair comes in until you are certain you are happy with it, as we cannot accept returns without the original box or one of appropriate size.

If you are unsure whether you are experiencing all of the benefits that your all33 chair has to offer, you can contact one of our customer care representatives who will walk you through all of the features, benefits, and adjustments in order to ensure that you are experiencing all that your all33 chair has to offer. Contact us via phone at (855) 223-6010 or email support@all33.com

CONDITIONS OF RETURN

  • You must notify us of your intention to make a return within 60 calendar days of the purchase date on the original order. Once you receive approval from our team to make the return, you have 10 business days to ship the product back.
  • You will be responsible for all return shipping costs.
  • An additional service fee and/or parts replacement fee may be applied for any product that is missing components or has been modified in any way. Such fees and charges will vary based upon the actual material and labor costs necessary to return the product to its original factory condition.

PROCESS FOR RETURN

  • Contact all33 via phone (855) 223-6010 or email support@all33.com
  • Once your chair’s return eligibility is determined, you will receive authorization from a Customer Support representative to ship the chair back to us.
  • Once we receive your return, we will inspect the returned item(s) to ensure that nothing is missing and/or damaged.
  • The purchase amount will be credited to the billing account on the order, minus any applicable service or replacement fees.

EXCHANGE POLICY

If you’d like to exchange your all33 chair for another, you must request an exchange within two weeks of your original purchase. We cover initial delivery fees, however, all exchanges are subject to a $150 charge to cover shipping and restocking costs.

all33 ships free to all of the 48 contiguous United States.

A shipping fee will apply for Alaska, Hawaii, Canada, Guam and other US territories.

We ship standard ground which will typically get the order to its destination in just 3–5 business days (subject to COVID-19 related delays).

Priority Processing, which is available on the product pages, will place your order at the top of the processing queue at our fulfillment center and allow you to get your product out even faster.

Limited Warranty: all33 seating products are warranted against defects in material and workmanship while owned by the “Original Purchaser” by all33.

The term “Original Purchaser” is defined as that party or entity which purchases all33 furniture from an authorized all33 retailer as shown by the original sales receipt.

This warranty does not apply to “as is” or previously owned seating products.

all33 warrants its products to be free from defects in materials and workmanship (normal wear and tear, fading and stretching excepted), for five years from the date of purchase, except as provided below under the limited warranty.

The exceptions or exclusions to this warranty are as follows:

Upholstery material and foam cushion material is warranted against defects in material and workmanship for a period of one year, beginning on the date of purchase as shown on the original sales receipt.

Any warranty claim that is submitted after the limited warranty period, or without proper proof of purchase will not include the cost of parts or delivery.

This warranty shall not apply to the all33 products which have been subjected to misuse, neglect, alteration, modification, or attachments, either caused by the original purchaser, shipping, storage, accident, fire, flood, or acts of God.

In the event of a defect in material or workmanship covered by this warranty, all33 will repair or replace, at their discretion, without charge the warranted furniture within a reasonable amount of time.

We reserve the right to require damaged parts to be returned to us upon request.

Natural markings such as scars, brands, grain variations, wrinkles, color variations, etc. will be considered normal characteristics and not construed as defects.

We cannot warrant leather against scratching or scuffing, as all leather is subject to blemishes with use.

For claims or questions concerning this warranty, please contact all33 Customer Service department on the web at www.all33.com.

Be prepared to provide your name, address, daytime phone number, the model and purchase order number of the product, date of purchase, and the store where it was purchased.

all33 requires that the original sales receipt be submitted with all requests to confirm that you are the original purchaser according to our written warranty.

This warranty gives you specific rights, and you may also have other rights, which vary from state to state.

All warranties are limited to the original purchaser for normal use which is defined as a standard workweek of forty hours by a person weighing less than 275lbs (125kg).

For assistance with assembly or installation, parts and customer service, call: (855)-223-6010 or email: support@all33.com.

All Issued Patents (USA, China & Global)
10,314,400; 103653919; 8,926,071

Patents Pending (Global)
PCT/US2016/038480; 2,868,902; 2018-519682; 2016284054; 16815129.8; 10-2018-7001906

Privacy is super important to us, and we are sure it's equally important to you. Rest assured that we'll take care of your information, and only use it to provide you the best products and services that we can.

PRIVACY STATEMENT

What Do We Do With Your Information?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.

When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.

CONSENT

How do you get my consent?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at support@All33.com or mailing us at:
All33
144 S. Beverly Drive, Beverly Hills, CA 90212

DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

SHOPIFY

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

Payment

If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

For more insight, you may also want to read Shopify’s Terms of Service or Privacy Statement

THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Links

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

COOKIES

Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.

_session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).

_shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits

_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.

cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.

_secure_session_id, unique token, sessional storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.

AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at support@All33.com or by mail at

All33
[Re: Privacy Compliance Officer]
5725 S Valley View Blvd
Las Vegas,
NV 89118

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