all33.com purchases come with a 60-day Guarantee unless otherwise stated at the time of purchase.

If you are not satisfied, you may return the item within 60 days of purchase for a refund of the purchase price, we simply ask that you send us photos of the chair so we can authorize a return. You will be responsible for return shipping costs, which vary by carrier.

It can take some time for your muscles to adjust to proper posture. We recommend you keep and use your chair for at least 10 days to allow your body to properly adjust because of the unique functionality of our Sit in Motion® technology. Please keep the box until you are confident you are satisfied.

If you still wish to request a return after 10 days, please call all33 Customer Support at (855) 223-6010. If you’d like to exchange your all33 chair for another, you must request an exchange within two weeks of your original purchase. We cover initial delivery fees, however, all exchanges are subject to a $150 charge to cover shipping and restocking costs. Please note that once you request a refund, you have 10 business days to ship the chair back to us, otherwise it will not be accepted.