All33.com purchases come with the reassurance of a 60-day money back guarantee unless otherwise noted at the time of purchase.

If you are not satisfied, you may return the item within 60 days of delivery for a full refund of the purchase price less shipping.

Due to the unique functionality of the SIM (Sit-In-Motion Technology), we request that you keep and use your chair for at least 10 days to allow your body to properly adjust to your All33 Backstrong C1.

If you still wish to request a return after 10 days, please call All33 Customer Service at (855) 976-1690 or send an email to support@all33.com.

One of our Customer Care representatives will walk you through all the features and adjustments to ensure you are experiencing all that All33 has to offer.

In the event that a return is required, All33 will send you a return shipping label and instructions to pack up your chair and return it back to us.

All purchases are eligible for an exchange within that same 60-day time frame, a shipping charge for the return shipment still applies.

The item must be returned in like new condition, with all paperwork, parts, and accessories to ensure full credit minus the return shipping charge.

Please call (855) 976-1690 or email support@all33.com for a return authorization and shipping instructions.

All33.com will not accept any return that is made without a return authorization number and processed through our return service.